Defective or Wrong Orders
While we strive for perfection, if your custom storybook arrives with any printing errors, physical damage, or mistakes in personalization, we are committed to resolving the issue for you.
- Free product replacement guaranteed.Full R-value refund if a reprint is not possible.Please notify us within 14 days of receipt.
MyBoeki specializes in creating unique local adventures for children. Since every book is tailor-made using your child's name and likeness, our policy ensures quality and customer happiness.
Requesting an Exchange
- Email: Contact info.myboeki@gmail.com with your Order Number.Photos: Send us pictures of the defect so we can coordinate with our local South African printing house.Magic Restored: We will review and process your claim within 2-3 business days.
Need more help? Our dedicated support team is ready to assist. Contact info.myboeki@gmail.com for a quick response.
Returns & Refund Policy
Securing Your Child's Data
Your child's privacy is our priority. We use uploaded photos solely for the illustration process within South Africa. All images are permanently purged from our local production servers once your book has been shipped. We never disclose personal data to third parties outside of our secure print sequence.
Order Changes
Because MyBoeki stories are custom-printed exclusively for your child, once production starts in our facility, we cannot offer returns or refunds based on a change of preference.
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You have a 2-hour window after ordering to cancel. Please verify all delivery details and spellings before you pay!
Making every child the star of their own unique adventure 📖✨
info.myboeki@gmail.com
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Built with ❤️ for every single little hero.
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🇿🇦 South Africa