Store Policies & Legal Information
Welcome to MyBoeki. We believe in being as clear and friendly in our policies as we are in our stories. Below you will find the details regarding your privacy, our shipping standards, and our terms of service.
Shipping & Delivery
Production & Shipping: Each custom MyBoeki book takes up to 21 working days to create and print. We ship via PAXI (PEP), PostNet, or The Courier Guy to the specific store located closest to you.
Proudly Local 🇿🇦
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Standard Courier: R90.00. We ship your packages with the utmost care, ensuring each personalized book travels safely from us to your door. Serving all nine South African provinces with pride.
Privacy & Photo Safety
Your privacy and the safety of your child's images are our absolute highest priority. We handle every upload with the same care we would for our own families.
- Encryption: All photo uploads are transmitted through secure, encrypted channels.Temporary Storage: Images are used strictly for book generation and are not kept for commercial use.Secure Deletion: All source photos are permanently and securely deleted from our magical servers within 30 days of shipment.Parental Comfort: We never share or sell child data or likenesses with third-party advertisers.
Refund & Returns Policy
Because every MyBoeki book is a custom creation made specifically for your hero, our returns policy reflects the personalized nature of our service:
- Personalized Items: We cannot accept returns for change of mind as these books cannot be resold.Defects: If your book arrives damaged or has a printing error, please contact us within 14 days for a free replacement.Order Accuracy: We encourage parents to verify spelling and photos before submisson as errors cannot be corrected post-print.
Terms & Conditions
By using MyBoeki, you agree to our service terms designed to protect the magic we create together:
- Photo Rights: You confirm you own the rights to any photos uploaded for illustration.Intellectual Property: MyBoeki retains the rights to all original story text and generated artistic styles.Fulfillment: We reserve the right to decline any photo content that is deemed inappropriate or offensive.
Still have magic questions?
If you need further clarification on any of our policies, our team is always ready to help at info.myboeki@gmail.com.
Making every child the star of their own unique adventure 📖✨
info.myboeki@gmail.com
© 2026 MyBoeki. All rights reserved.
Built with ❤️ for every single little hero.
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🇿🇦 South Africa